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eCommerce - eSupport
How many online orders are you losing? Are your customers comfortable using their credit cards online? What if they need a question answered before they click on the final submit? What can you do about slow connections or technical difficulties your customers might experience with their ISP? Our online support services are a great back-up plan for any eCommerce system. Increase your percentage of completed orders with eCallogy's "Click-To-Talk" e-Mail, and "Live Chat" services.
Click-To-Talk - With eCallogy's "Click-To-Talk" technology, your customers are only one click away from talking to a live agent who can answer any question or complete the transaction over the phone. The system dials the customer’s phone and automatically connects them to an agent using state-of-the-art VoIP (Voice over IP) technology. The sound quality is flawless, yet the per-minute rate is cheaper than inbound toll-free rates. Your customer never has to write down, remember or dial any phone numbers, so the transaction flows from web site to phone call without missing a beat.
Live Chat - Now customers with only one phone line no longer have to disconnect their modem to get support. eCallogy's "Live Chat" lets customers ask questions and receive replies from agents in real-time without losing their place on the order form. When your customer chooses the Live Chat option from your web site, a professionally trained eCallogy Live Chat Representative will collaborate directly with your customer. They will answer any questions by sending text/chat verbiage or by "pushing" appropriate web pages to the customer. The customer already has the tools needed to have a Live Chat session - no extra software is required.
e-Mail - Some products/services don't require such immediate and interactive support allowed by Click-To-Talk and Live Chat communications methods. These interactions will require more detailed handling than most Live Chat sessions allow. For these transactions, your customers will choose the e-mail support option from your web site. The message is received by one of eCallogy's professional support representatives who performs any/all necessary research and will respond quickly, efficiently and accurately according to your specifications and the needs of your customer.
Your web site must have an advanced support area in order to succeed. eCallogy will help you create and manage your on-line support using any/all of the available services and by seamlessly integrating our online support services with any eCommerce solution. Click here to find out how eCallogy can be your complete eCommerce and e-Service solution.
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